The quickest impact of operationalization of CI is in contact centers. Learn what does closing the customer intelligence loop mean and how it helps in CX...

Learn the best practices for data visualization and effective dashboard design using simple tips and avoiding some common mistakes.

Transforming Customer Experience with Big Data Analytics

There is a strong correlation between the quality of customer service and the customer sentiments for a brand and profitability of the business.

Customer data dispersed across various silos presents a serious problem for customer-centric businesses. Here is how integrating customer data helps.

Customer intelligence company VOZIQ today announced the launch of Predictive Customer Churn Management Solution that mines contact center interaction data.