Text analytics are gaining recognition, especially in the call center industry. This blog tries to explain the stages involved in a text analytics program.

Sometimes text analytics project in your company may not go the way you envisioned. You may ask how to make it run correctly for your business? Here are some tips.

Empathy is an important driver of customer experience. Read this post to find out how contact centers can empathize with customers and measure it.

Contact centers are being revolutionized by big data and analytics tools. CX can be greatly improved by putting all the call center data to good use.

Contact centers are being revolutionized by big data and analytics tools. CX can be greatly improved by putting all the call center data to good use.

CI is multi-dimensional. The goal of any company should be to reach advanced or distinctive level of CI in order to leverage maximum benefits.