Customer Experience Perspectives (10th February, 2016)

Contact Center Perspectives (3rd February, 2016)

Transforming Your Business with Cloud-Based Text Analytics

In this edition of Contact Center Perspectives, we have compiled the most popular resources from last week about CX, churn, and top influencers.

What lies ahead in 2016 for contact centers? Here is a round-up of some contact center perspectives on the topics from the Internet.

[Infographic] Solution to the Customer Experience Puzzle