Text analytics are gaining recognition, especially in the call center industry. This blog tries to explain the stages involved in a text analytics program.

CI is multi-dimensional. The goal of any company should be to reach advanced or distinctive level of CI in order to leverage maximum benefits.

The quickest impact of operationalization of CI is in contact centers. Learn what does closing the customer intelligence loop mean and how it helps in CX...

Learn the best practices for data visualization and effective dashboard design using simple tips and avoiding some common mistakes.

Customer data dispersed across various silos presents a serious problem for customer-centric businesses. Here is how integrating customer data helps.

Customer intelligence company VOZIQ today announced the launch of Predictive Customer Churn Management Solution that mines contact center interaction data.