Empathy is an important driver of customer experience. Read this post to find out how contact centers can empathize with customers and measure it.
Read MoreContact centers are being revolutionized by big data and analytics tools. CX can be greatly improved by putting all the call center data to good use.
Read MoreContact centers are being revolutionized by big data and analytics tools. CX can be greatly improved by putting all the call center data to good use.
Read MoreThere is a strong correlation between the quality of customer service and the customer sentiments for a brand and profitability of the business.
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