VOZIQ Receives Best of Reston 2015 Award

VOZIQ Featured in Customer Journey Analytics Product and Market Report

VOZIQ's Head of Research & Analytics, Kalyan Banga, explains how predictive analytics transforms the approach of contact centers towards customer churn.

If you let the capabilities of BI software lead your BI program instead of your own business objectives, the BI user adoption is going to suffer.

Here is the round-up of hand-picked articles about customer experience (CX), customer analytics and big data.

Wondering why your customers hate you in spite of all the steps you take to satisfy them? Lack of a proper understanding of customers might be the reason.