---
title: CUSTOMER INTELLIGENCE BLOG | prashanth (2)
description: (2)
---

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## prashanth

<https://blog.voziq.com/2016/01/05/voziq-receives-best-of-reston-2015-award>

## [VOZIQ Receives Best of Reston 2015 Award](https://blog.voziq.com/2016/01/05/voziq-receives-best-of-reston-2015-award)

 By [prashanth](https://blog.voziq.com/author/prashanth) • January 5, 2016

VOZIQ Receives Best of Reston 2015 Award

[Read More](https://blog.voziq.com/2016/01/05/voziq-receives-best-of-reston-2015-award)

<https://blog.voziq.com/2015/12/03/customer-journey-analytics-product-and-market-2015-16-report>

## [VOZIQ Featured in Customer Journey Analytics Product and Market Report](https://blog.voziq.com/2015/12/03/customer-journey-analytics-product-and-market-2015-16-report)

 By [prashanth](https://blog.voziq.com/author/prashanth) • December 3, 2015

VOZIQ Featured in Customer Journey Analytics Product and Market Report

[Read More](https://blog.voziq.com/2015/12/03/customer-journey-analytics-product-and-market-2015-16-report)

<https://blog.voziq.com/2015/08/31/predictive-analytics-to-improve-your-customer-retention-in-contact-centers>

## [Predictive Analytics to Improve Your Customer Retention in Contact Centers](https://blog.voziq.com/2015/08/31/predictive-analytics-to-improve-your-customer-retention-in-contact-centers)

 By [prashanth](https://blog.voziq.com/author/prashanth) • August 31, 2015

VOZIQ's Head of Research & Analytics, Kalyan Banga, explains how predictive analytics transforms the approach of contact centers towards customer churn.

[Read More](https://blog.voziq.com/2015/08/31/predictive-analytics-to-improve-your-customer-retention-in-contact-centers)

<https://blog.voziq.com/2015/03/12/why-is-the-bi-user-adoption-low>

## [Why is the BI User Adoption Low?](https://blog.voziq.com/2015/03/12/why-is-the-bi-user-adoption-low)

 By [prashanth](https://blog.voziq.com/author/prashanth) • March 12, 2015

If you let the capabilities of BI software lead your BI program instead of your own business objectives, the BI user adoption is going to suffer.

[Read More](https://blog.voziq.com/2015/03/12/why-is-the-bi-user-adoption-low)

<https://blog.voziq.com/2015/02/27/cx-articles-february-2015>

## [Must Read CX Articles from February](https://blog.voziq.com/2015/02/27/cx-articles-february-2015)

 By [prashanth](https://blog.voziq.com/author/prashanth) • February 27, 2015

Here is the round-up of hand-picked articles about customer experience (CX), customer analytics and big data.

[Read More](https://blog.voziq.com/2015/02/27/cx-articles-february-2015)

<https://blog.voziq.com/2015/01/26/customers-hate>

## [Why your customers hate you?](https://blog.voziq.com/2015/01/26/customers-hate)

 By [prashanth](https://blog.voziq.com/author/prashanth) • January 26, 2015

Wondering why your customers hate you in spite of all the steps you take to satisfy them? Lack of a proper understanding of customers might be the reason.

[Read More](https://blog.voziq.com/2015/01/26/customers-hate)

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